The team here at Netwise is incredibly proactive when it comes to improving our data centres. Our data centres are our biggest assets, and as such we endeavour to ensure they are always performing as well as they possibly can. We leave no stone unturned in our persistent quest for service perfection.
This month has seen the addition of further resilience to the site, culminating in an improved SLA for our customers.
New BT Fibre Now Lit
Additional capacity and resilience has been added to our network through the implementation of a brand new BT line, giving us direct access into Telehouse North (THN). This improves our ability to accommodate for fail-over should anything on our existing feeds miss a beat, and also provides additional capacity into the facility.
Improved BGP Routing
This has also opened up new BGP routes, meaning improved global latencies on an increased number of pathways around the world.
New Rolls Royce Generator Live this Summer
As further illustration of our commitment to infrastructure improvements, we are installing a new generator set this June / July, which offers greater resilience in a more efficient and effective way. The new gen-set is powered by a Rolls Royce twin-turbo diesel engine, and has it’s own on-site fuel supply. We also have agreements in place with a large oil company to supply additional fuel to site within the terms of our SLA should any prolonged power outages occur.
Improved Service Level Agreement (SLA)
All of our improvement works over the past and coming months have culminated in an improved SLA for our customers, which is active immediately. We have bolstered our 99.9% uptime guarantee on connectivity up to a 99.99% uptime guarantee on both power and connectivity. Please take a look at our revised Terms and Conditions for more information.
Our Beautiful New Reception
If you have visited our facility, then you will already know first hand how important image is to us. Our school of thought is that things shouldn’t only work exceptionally well; they should be presentable and aesthetically pleasing too. Our reception has always lacked behind the rest of our site, while we invested heavily in the data centre and primary office areas. We have now extended this into the reception area, which is welcoming and modern. We hope you enjoy your visits to our facility all the more since completion of this work in early June.
If you would like to know more about our recent enhancement works, or would like more information on our on-going commitment to constant facility improvements, then please do not hesitate to contact us.