Ready-to-deploy Cisco hardware

Those of you familiar with our London Central facility will likely be aware of our extensive in-house hardware stocks, which we keep on-site for rapid deployment within the data centre and beyond.

This has always included a wide range of hardware sets, such as base specification servers, power distribution hardware, and a large number of switches and routers.

One of three new bays in our warehouse

We’ve always exercised great effort in ensuring we hold adequate stocks to enable the rapid deployment and response times that we’ve become well known for.

Q1 2019 has seen us extend this on-site capability dramatically as we grow the procurement side of our operation in line with expansion and growth across the board.

We’ve become known as a ‘Cisco house’ here at Netwise, with our network operating entirely on enterprise-grade Cisco architecture, and as a result we’ve focused on this world-leading technology vendor as we’ve built out our on-site stock list.

We now hold over 250 different models, from basic access switches to high-end routing hardware and security devices. All items are fully tested and ready for immediate deployment.

The beauty of holding so much stock here at our London Central data centre is that we’re able to rapidly respond to the exacting requirements of our ever-growing client base, with instantaneous deployment within their racks. We’re also able to supply this hardware to customers all around the world at extremely competitive rates.

We are known for our unfaltering customer support, which covers every facet of a customers operational requirements. This has long included the supply and ongoing support of hardware as part of our colocation service set, so adding to this capability is an important step for us in our continued development and improvement plan.

Matthew Butt, Managing Director

Clients are able to directly request hardware stock lists and will receive first-refusal and the best rates on hardware held on-site.

We know the Cisco eco-system inside out, as part of our own network provision, so we have elected to stock this vendor first and foremost to enable the very best in our ongoing support capabilities.

Matt Seaton, Senior Manager

If you’d like to learn more about what we can supply to you, as part of a world-leading colocation service or otherwise, please do get in touch.

A look back at 2018

Better late than never! Here’s our look back at 2018, yet another extremely successful and pivotal year in our history.

Investment in our operational capabilities continued full-force in 2018, with many areas seeing notable spending to improve and expand what we are able to deliver to end-users.

We’ve also helped a myriad of exciting new (and existing) customers with their own expansions, empowered by their mission-critical deployments inside of our world-class facilities.

Key projects and events for the year include:

  • Network Upgrades – we upgraded our outward-facing transit pathways, taking us to over 50Gbps of available capacity. We also upgraded our Aggregation and Core switching layers.
  • Cooling System Developments – we onlined our newest evaporative cooling stacks in line with growing demand, as well as installing a new temperature and humidity matrix, and improving the integration of our supplementary A/C systems.
  • Improved Filtration – a full overhaul of our intake filtration methodology came into effect in 2018, switching to bag filters on all three intake filter bays in Data Hall 1, increasing inward airflow and bettering the air quality inside our cold corridor.
  • Growing into Pod 3 – we welcomed a wide range of new customers into Pod 3, the newest addition to Data Hall 1.
  • Bolstered Security – with an additional 5x external PTZ cameras, along with increased on-site security personnel.
  • Further Monitoring – we’ve added a range of new monitor end-points to our network-wide system, taking us to nearly 17,000 alerting metrics across the board.
  • Growth in Connectivity – a range of exciting connectivity-focused projects in 2018 dramatically grew our service set in that area, helping a number of major organisations better connect with their customers and the wider world.
  • TV Capabilities – we added the ability to connect direct-from-air TV services from UK broadcasters straight into client racks.
  • Plus Additional Projects – countless smaller projects throughout the year.

Beyond all of this, we’ve also exceeded our financial targets for the year, taking us to new ground in terms of what we’ll be capable of delivering to end-users in 2019.

We’re excited to say that the deployment of Pods 4 & 5 in Data Hall 1 are now firmly on the horizon, with final fit-out and readiness for client installations expected later this year.

Looking ahead

2019 is already set to be another enormously successful year for Netwise, with many exciting new projects already green-lit for delivery in the first few months of the year.

We enter 2019 with a number of major developmental projects already in motion for Q1, and excitedly bring on-board new clients in the artificial intelligence, crypto, digital research, voice communications, investment management and storage technology industries.

Despite being a little late, we’d like to wish all of our stakeholders a fantastic New Year. We look forward to sharing it with you.

Alex Preston joins Netwise Hosting

We are very pleased to introduce you to the latest member of our ever-expanding team; Alex Preston.

Alex Joins Netwise

Alex is our new Facilities Manager, keeping our world-class data centres in tip-top operational shape for our rapidly growing roster of clients.

Alex joins us from a long-standing position with Atkins, the internationally recognised design and engineering firm famed for many large-scale projects worldwide. With him, he brings a wealth of experience in both corporate operations and design / engineering. Alex will be a valuable asset to Netwise in both the operational excellence of our facilities, as well as the design and build processes as we continue to fit out our London Central data centre to capacity, and critical involvement as we look ahead to future build projects.

You’ll find Alex working as part of our day management team, keeping our existing infrastructure working flawlessly for our customers, and developing new systems and techniques for future fit outs and various individual projects.

We will be continuing to expand our team as we head towards 2019. If you may be interested in technical roles in a vibrant data centre environment, please do get in touch with us.

Full speed ahead for Data Hall 1 cooling system

This summer, we’ve been hard at work taking the high-tech cooling system in Data Hall 1 to its final specification, ready for full capacity.

Our entire facility follows a modular build methodology, which includes our unique evaporative cooling system. Everything is installed in A+B resilient pairs, which includes the cooling stack design employed at our London Central data centre. These act as the lungs of our data centre, breathing cool air into the overhead plenum.

Until now, we’ve had lot’s of headroom on the existing two stacks, comprised of four wet box units. Last summer, we rolled out a fully-integrated AC system to supplement this evaporative units, both for added operational resilience, as well as further cooling capacity should it be required.

Intake Fan

Each of our stacks have intelligently controlled intake fans and active damping

We’ve now added the final two stacks to the system in Data Hall 1, taking our cooling capacity to maximum load. This further improves resilience on the system as a whole, and also provides a great deal of additional cooling as we continue to welcome new customers into our world-class data centre.

CREC Units

Our unique, highly-efficient cooling stack design

Part of this additional capacity includes the tripling of available extraction outlets, which gives us greater control over the pressure differential between hot and cold aisles.

At full speed we are now able to move 208,000 cubic metres of four-times filtered, climate controlled air through Data Hall 1 per hour. That’s a lot of air, creating a flow of freshly tempered air which refreshes hall-wide every 45 seconds (on average).

Extraction

Our extraction capabilities have been heavily bolstered

Extraction Fans

We now have nine high-powered extraction fans

Further to this, we’ve also installed a new probe matrix overhead, meaning we now have temperature and humidity mapping capabilities across the entire data hall floor. This both feeds into the control systems which manage the cooling system, as well as our own monitoring and management systems for greater insights into heat and flow control.

Later this year, we’ll also be adding in further granular monitoring on the circuits which feed our cooling systems, which will allow us to see our PUE as it dynamically adjusts in real-time.

The cooling system in Data Hall 1 is now at full capacity, which is fantastic news as our ever-growing roster of clients continue to deploy new systems in our facilities.

Learn more about our world-class London Central data centre.

The benefits of workplace recovery for SMEs

We recently launched our new Workplace Recovery London brand, which now provides invaluable peace of mind to businesses in and around London from our on-site disaster recovery suite.

As part of the recent launch, we are helping SMEs to better understand the benefits of having such a service in place.

Workplace Recovery London

73% of small businesses admit to lacking a business continuity plan. And yet SMEs may struggle to recover if they’re hit with a disaster. Some never reopen at all.

This serves to highlight the importance small businesses should place in their own recovery plan.

Still not convinced? Below, we’ll take a look at the benefits of workplace recovery for a small business.

 

Prevent Lost Sales

The moment a crisis strikes your business, you begin to experience lost sales.

These losses only compound the longer the crisis continues. Lost sales become lost customers. Missed SLAs become financial penalties or lost contracts. After an extended outage, there’s a good chance you’ll need to pay extra to win back your customer base, too.

It’s rare that small businesses can take sustained losses like these. They often lack the financial safety nets of larger operations. A few weeks of lost revenue could ensure a small business will never recover.

Workplace recovery restores your services at the first possible opportunity. That way, you can begin making up for your lost revenue immediately. A good business continuity plan is one of the few things that will carry your business through a major disaster.

 

Customer Continuity

A workplace recovery plan can measure its success by whether your customers notice any disruption.

With the right recovery service in place, you can transition into backup services without your customers even spotting the difference. As we mentioned before, customers are more likely to abandon a service when there’s a break in continuity.

Investing in workplace recovery increases your chances of retaining your customers by preventing a hit to the customer experience.

This is especially vital for any businesses offering ongoing support. If your services go down, your customers could end up losing money themselves. In a worst-case scenario, your service outage could even pose a risk to customer well-being.

 

Staff Continuity

You also have your workforce to think about when you’re hit by a disaster.

If your staff are on flexible contracts, they’ll be unable to earn a living while you’re out of business. If you’re out for long enough, they’ll need to move on to other employment to cover their living costs.

But you need to consider permanent staff, too. Each day your company is out of action is another day you’re paying wages and benefits without RoI to your company. That’s yet another financial hit on top of the others we’ve covered.

Workplace recovery services can bring your premises back online to ensure continuity for staff. Where that’s not practical, they can help establish temporary operations centres.

Notifying your staff of an incident becomes much easier when vital services are in place. If you can bring your business back online even in a limited way, you can prepare your workforce for any disruption to their schedule.

 

Respond Efficiently

Humans in an emergency situation have a tendency to make poor decisions.

It’s not a universal trait, though. Most notably, those who know there’s a plan to follow can perform much better in a crisis situation. That’s why it’s so important to have a process in place for a major service outage.

A strong workplace recovery service fields a team of experts who know how to respond to disaster situations. They’ll follow a pre-planned set of actions to ensure your business continuity.

A business faces the prospect of huge financial losses when there’s a break in business continuity. They can’t afford to waste time figuring out what to do next. Fast, decisive action is the only way to limit the damage.

A recovery service will also work with you to come up with a preemptive plan. That way, you can rest assured that a plan is in place no matter what happens.

 

Maintain Your Brand

The general public understands that one-off incidents are largely unavoidable. But a prolonged issue suggest a deeper cause.

If you lack a recovery plan when an incident hits, you send a clear message. The message says you’re an amateur brand. It’s not nice, but it’s a fact. And these days, that’s likely to see you mocked on social media.

The hit to your reputation is yet another way you stand to suffer massive financial losses without a recovery plan. As your customers spread the word, they’ll drive away new custom.

Unless you have a masterful PR team, negative media coverage will only destroy the reputation you’ve built for your brand.

But with a good recovery plan, you’ll actually get to show off your competence. It’ll impress your customers if you pull off providing your service even in the event of a disaster – it might be the only British instinct stronger than the urge to banter.

 

Peace of Mind

Running a small business already demands a lot of hat-wearing. Without the luxury of dedicated teams, employees at a smaller company often have no choice but to juggle multiple tasks.

The last thing you want to add to the daily concerns of running a business is the fear that it could all end at a moment’s notice. Yet a single fire or flood could wipe out everything you’ve built.

Hiring a workplace recovery service puts your business continuity in the hands of experts.

That frees you up to spend mental energy on your business instead. It also makes each investment in your business less of a gamble, as you’re less likely to lose everything overnight.

Small-business owners often undervalue peace of mind. Yet peace of mind is what stops work overtaking your life. With a business continuity plan in place, you’re free to focus on your core business without distraction.

 

Workplace Recovery is Serious Business

Running a small business doesn’t mean you have to think like one. You’re vulnerable to many of the same factors that can hit a larger business. Yet your position can rarely take the hit in the same way. Consider workplace recovery services if you plan to take your business seriously.

Looking for more disaster recovery information? Be sure to get in touch with our team.